Butler County Dept of Job and Family Services
The Main Departments In a Hotel Or Resort
Every bit an outsider when you look at a hotel, the operation appears to be pretty simple, selling of rooms and nutrient and drinkable services etc. Merely, really, the hotel is a highly circuitous operation where several departments office, coordinate and interact for a smoothen day to day operations.
In order to run the Hotel as a functional unit, there are several departments in a hotel which work and coordinate together and the major departments of the hotel are:
one. Front Office Department
ii. Housekeeping Section
3. Food and Beverage Service Department
4. Kitchen or Food Production Department
5. Engineering and Maintenance Department
six. Accounts and Credits Section
seven. Security Department
8. Human Resources (HR) Department
9. Sales and Marketing Department
10. Purchase Section
11. It (It)
1. Front Office Section:
This department performs diverse functions like reservation, reception, registration, room consignment, and settlement of bills of a resident invitee and the front office department is considered as the nervus middle of a hotel.
The front-office staff welcome the guests, carry their baggage, help them register, give them their room keys and mail, answer questions about the activities in the hotel and surrounding surface area, and finally cheque them out. In fact, the only directly contact most guests have with hotel employees, other than in the restaurants, is with members of the front-office staff.
2. Housekeeping Section:
The housekeeping department is responsible for the cleanliness, maintenance, and aesthetic budget of rooms, public areas, back areas, and surroundings in a hotel and for the immaculate care and upkeep of all guest rooms and public spaces at all times.
The staff members who excel in the Housekeeping Departments accept an middle for item and a commitment to the grooming, development and motivation of a various group of talented employees. It is the service and cleanliness that really make an affect on our guests and determine whether they will return and also recommend the hotel to others.
3. Nutrient and Beverage Service Department:
This section looks after the service of nutrient and drinks to guests. The Nutrient which is fabricated in the Kitchen and Drinks prepared in the Bar to the Customers (Guest) at the Food & Beverage premises. Some examples of the food and beverage outlets are Restaurants, Confined, Hotels, Airlines, Prowl Ships, Trains, Companies, Schools, Colleges, Hospitals, Prisons, Takeaway etc
4. Kitchen or Food Production Section:
All the nutrient and beverages that are served to the hotel guest is prepared in the kitchen. Culinary preparation, as an art and science in the modern kitchen, required more than only a cognition of nutrient beingness prepared and the methods of preparation.
It is through a knowledge of bones skills, terminology, and rules of the kitchen that a terminal goal, preparation and service of quality is achieved in the hotel kitchen.
5. Engineering and Maintenance Department:
The engineering department is responsible for repairing and maintaining the found and mechanism, h2o handling and distribution, boilers and water heating, sewage treatment, external and common area lighting, fountains and water features etc. Also, Information technology looks later on the maintenance of all the equipment, piece of furniture and fixture installed in a hotel.
6. Accounts and Credits Section:
This department maintains all the financial transactions. Accounting departments typically handle a diversity of important tasks. Such tasks oft include invoicing customers, accounts receivable monitoring and collections, account reconciliations, payables processing, consolidation of multiple entities under common ownership, budgeting, periodic financial reporting as well every bit financial assay.
As well common are setting upwardly adequate internal controls for all business processes (to forestall theft/misappropriation of assets), handling external audits and dealing with banks in order to obtain financing. Taxes are sometimes handled by accounting departments in firm, merely this work is often contracted to outside tax accountants.
vii. Security Department:
The security department of a hotel is responsible for the overall security of the hotel building, in-business firm guests, visitors, day users, and employees of the hotel, and also their belongings.
8. H R department:
Human Resource department is responsible for the conquering, utilisation, training, and development of the human being resources of the hotel.
The role of the Hour department also has to practice with the administration of an impartial and internal justice system which will promote transparency and openness in organisational communication. The Human resources section also serves every bit a progressive voice in a mutual organization and strives to ensure competitiveness in the conditions of service for staff.
ix. Sales and Marketing Department:
The major role of the sales and marketing section is to bring in business and besides to increment the sales of the hotel's products and services is the major chore of the department.
ten. Purchase Department:
The purchase department is responsible for procuring the inventories of all the departments of a hotel.
11. It (IT) / Systems
The Information Applied science department is responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the hotel/resort.
Additionally responsible for Information technology issues, products, and services at the property. Provides user training and back up of all property/site systems, network enhancements, hardware and software support etc.
Source: https://setupmyhotel.com/train-my-hotel-staff/securityandloss/765-departments-that-make-a-hotel.html
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